Frequently Asked Questions

Where is Faisán Azul located?
Faisán Azul is located in La Matanza de Acentejo, in the north of Tenerife. In addition, it is right next to the protected natural area of Costa de Acentejo.

How far are the accommodations from the main attractions?
By car, Puerto de la Cruz is about 15 minutes away, while La Laguna takes around 20 minutes. Mount Teide is approximately 1 h 15 min away. In addition, Icod de los Vinos, Loro Parque, La Orotava and other highlights can be reached easily from Faisán Azul.

What kind of views do the accommodations offer?
All accommodations offer views of the Atlantic Ocean. Moreover, most of them also overlook the Orotava Valley and Mount Teide.

Is there a swimming pool available for all guests?
Yes, all guests can enjoy the communal swimming pool. Furthermore, the pool area offers beautiful views of the sea and Mount Teide.

Do the accommodations have Wi-Fi and satellite TV?
Free Wi-Fi and satellite TV are available in all accommodations. Also, the Wi-Fi connection can be used in the pool and parking areas.

Is parking free of charge?
Parking is available inside the property and is free of charge for guests.

Can I book if I’m traveling with children?
Families with children are welcome. In addition, baby cots and high chairs can be provided on request.

Are pets allowed?
At the moment, pets are not allowed in our accommodations.

How can I book directly through the website?
To book directly, fill out the contact form with your details and preferred dates. Afterwards, we will process your request as soon as possible.

Can I cancel or modify my booking free of charge?
Changes are free of charge. However, cancellation conditions depend on the booking details and are explained in our General Terms and Conditions.

In which languages can I contact you?
You can contact us in German, Spanish or English.

Is the final cleaning included in the price?
Final cleaning is already included in the price. Therefore, there are no separate final-cleaning charges.

Is there a minimum stay?
The minimum stay is usually 5 nights in accommodations for 2 people and 7 nights in the larger ones.

How can I contact you during my stay?
I am available Monday to Friday from 9:30 to 13:00 in the office above the parking area. Outside these hours, you can call +34 676 555 051 for urgent matters.

Is there a washing machine available?
A washing machine is available for guests. The cost is €2 per wash.

Do you provide baby cots or high chairs?
Baby cots and high chairs can be provided free of charge on request. However, please let us know in advance.

Do you have bedding suitable for allergy sufferers?
Hypoallergenic bedding is available on request at no extra cost.

What sustainability measures are applied at Faisán Azul?
We use solar energy, eco-friendly detergents and environmentally safe products in the garden. In addition, we try to manage the estate with respect for the natural surroundings.

How do I get there from Tenerife South Airport?
From Tenerife South Airport, the journey by car usually takes approximately 50 to 60 minutes.

Can I check in at night?
Late check-in is possible at any time. For this reason, the key is left in a secure key box.

How do I collect the accommodation key?
The key is stored in a key box. As a result, you can arrive without time pressure.

Do you recommend renting a car?
To move around Tenerife, we recommend renting a car . This allows you to explore the island freely and reach your accommodation easily.

Where can I charge my electric car?
Finally, a charging point for electric vehicles is available in our private parking area. Please note that this service has an extra cost.